ServiceNow Work place Delivery Architect

4 months ago

canada Cloudious LLC Full time

Cloudious LLC is one of the fastest emerging IT Solutions and Services company headquartered in San Jose, CA with their global offices in Canada, EMEA & APAC.


We are currently hiring a seasoned ServiceNow Work place Delivery Architect who comes with a strong consulting mindset.


ServiceNow Work place Delivery Architect

Mississauga, ON(Remote)

Long Term Contract


Minimum 7-15 years working experience with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment.

Ability to conduct / lead/plan requirement gathering work shops

You will be responsible for delivering out-of-the-box solutions like WSD Workplace Service Delivery.

Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions aligned with requirements and industry best practices. Lead the implementation of ServiceNow solutions, ensuring adherence to best practices and overseeing complex scripting and configurations.

Data Migration: Facilitate and lead data migration activities from legacy systems to ServiceNow, ensuring accuracy and consistency. Validate and strategize data migration to optimize ServiceNow data structures.

At least 7 years of experience in the IT Industry Experience as developer / Dev lead

Working knowledge of cloud scripting languages preferably JavaScript’s, JSON.

Excellent / advance understanding and ability to script automated processes.

Agile Scrum methodology Experience

Hands-on experience integrating ServiceNow with external systems

Hands-on experience on building Custom Application

Solid knowledge of JavaScript, HTML, CSS.

Portal Scripting in Angular JS

CSS based UX/UI design & development

Understanding of Angular based Client side & Server-side scripts

Client Side and Server-Side Scripting i.e., Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.

Client and Server APIs i.e., GlideDialogWindow, Glide Form, GlideAggregate, GlideRecord, etc.

Hands-on experience in ITSM, Service Level Management, Service Catalog, Release Management, Asset Management, CMDB, Event Management, Orchestration, Active Directory integration, B2B Integration and Virtual Agent.

Excellent time management, organizational skills, crisis management and problem-solving skills are essentials

Good oral and written communication skills Strong analytical, teamwork and customer engagement skills

Ensures information is accurate and complete Self-motivated and open to learn all aspects of cloud administration

Must be willing to teach and share all knowledge with team members and other operational teams

Certification a plus

ServiceNow Administration certification

ServiceNow Certified Implementation specialist (Various Tracks)

ServiceNow WSD Certification


Required Skills

Strong ITSM Process knowledge

Reporting & Dashboards

Good understanding of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs & Best Practices

Notifications & Workflows

Import Sets, Transform Maps

REST, SOAP Integrations

Service Portal Pages, Widgets, UI Macros

Virtual Agent

Client & Server APIs, Script Includes

JavaScript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum Knowledge

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