Histology Technologist

1 week ago

Greater Toronto Area, Canada MoreauGrant Consulting Inc Full time

Position Summary

Provide all technical/applications assistance to achieve successful sales goals for revenue growth and market share expansion in territory for Histology Instrumentation and Consumables. Work collaboratively with sales, service, and management to achieve performance targets. Exceed customer expectations.

Major Responsibilities

  • Achieve and exceed monthly, quarterly and annual revenue growth targets for the Histology Instrumentation and Consumables businesses in coordination with the Account Managers.
  • Coordinate and manage Histology equipment Installations within specified product lines, including site readiness, pre-installation reagent order management and post-installation follow-up.
  • Along with the manager, coordinate communication on pre/post sales technical and application assistance in response to customer enquiries, escalations and troubleshooting.
  • Communicate with internal teams, including the business unit, tech support, management and the field service organization, to manage and lead regional technical investigations where required.
  • Conduct virtual and onsite demonstrations and product presentations; actively participate in the sales process for existing and potential customers.
  • Perform and document customer training (including refresher training), as internal teams and/or customers requested.
  • Manage and coordinate customer sample requests (DIR), new product evaluations, and introductions.
  • Optimize instrument performance, quality and utilization.
  • Perform experiments to investigate and solve more complex technical application problems.
  • Owns completion of technical responses for RFP completion with thorough strategic responses.
  • Assist the selling team in selling cross-portfolio, lead generation, and account prospecting, and actively participate in strategic selling for all product lines, including blue sheet contributions and reviews.
  • Proactively increase consumables attachment with new installations, existing customers and competitive accounts.
  • Maintain current market analysis, including a TAM tracker to increase market share and market visibility, as well as competitive intelligence and growing customer awareness of Leica’s total product offering.
  • Provide Marketing support for regional and global initiatives and transformative marketing.
  • Conduct Customer Satisfaction/Wellness Assessments and Customer Business Reviews in line with performance objectives.
  • Routine use of DOMO and SFDC sales analytics tools and proactively monitor consumables sales trends and communicate/summarize to the Sales and Management team.
  • SFDC maintenance, including work order completion within expected timelines, updating customer information and adding notes and significant history, where applicable.
  • Help coordinate and manage product supply, including backorders, product substitutions, recalls, and discontinuations, and stay current with Leica’s current offering of region-approved Products.
  • Actively participate in weekly and monthly forecast reviews, funnel management calls and territory business reviews.
  • Develop relationships with existing KOLs, including pathologists, lab managers, technologists and researchers.

Required Education, Experience, Skills

Education: BA/BS Degree preferred or equivalent work experience.

Experience/ Skills:

  • Minimum 1-3 years of relevant industry (or equivalent) experience
  • Demonstrates and applies expanded conceptual knowledge in own discipline; with an understanding of related disciplines.
  • Applies understanding of key business drivers to prioritize and accomplish own work
  • Solves problems in straightforward situations independently; analyzes possible solutions using technical experience, judgment, and precedents
  • Understanding of the Pathology Lab marketplace or a related discipline
  • Proven time management skills
  • Experience with Salesforce.com or other CRM software
  • Experience with Microsoft Office, including Word, Excel, PowerPoint and Outlook
  • Demonstrate leadership, mentorship, exemplary work ethic and model behaviour consistent with Danaher Core Values amongst peers, across the BUs, and cross-functional teams.

Desired Education, Experience, Skills

Experience:

  • 1-3 years’ Histology laboratory experience in clinical, research, or industrial setting with a practical focus preferred
  • 1-3 years experience in the optimization, operation, functionality, and support of Histology instrumentation and related products preferred

Language: English

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