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Service Desk Engineer

3 months ago

Grimsby, Canada Experience AI Solutions Full time

Senior IT Systems Engineer


Start Date: as soon as possible.

Type of employment: Permanent

Number of Positions: 1

Location: Grimsby, Ontario

Language skills: Strong English communication skills are required.

Perks: Join an organization that will allow you to make a difference and give you the opportunity to take your career in the direction you want it to go.


As a Senior IT Systems Engineer, your pivotal role encompasses providing technical support and effective remediation strategies. Collaboratively, our team endeavors to empower small and medium-sized enterprises with cutting-edge technology, fostering profitability, productivity, and a sense of security.


Principal Duties and Responsibilities:

  • comprehensive end user support, including remote assistance and onsite visits.
  • level 2 projects and incident resolution efficiently.
  • maintenance and development of client relationships.
  • maintain, and troubleshoot network infrastructure, applications, and security systems.
  • and pursue new business opportunities with clients.
  • as a liaison between clients and third-party vendors/suppliers.
  • effectively with clients to understand and address their needs and expectations.
  • all actions and maintain ticketing systems for efficient tracking.
  • and maintain client platforms, including Azure Cloud and on-premises solutions.
  • timely response to incidents, outages, and performance alerts.
  • and prioritize incidents based on customer business requirements.
  • with internal and external technical teams to resolve issues and update knowledgebase.
  • with the design and implementation of secure application solutions.
  • identify and address vulnerabilities in the computing environment.
  • tech support and advice to customers and internal staff.
  • IT tasks related to new employee onboarding and terminations.
  • and resolve network issues related to services such as DHCP and DNS.
  • improve staff technologies and the overall computing environment.
  • multiple projects and priorities with attention to detail in a team-based environment.
  • effective communication concepts and techniques to transmit information accurately.
  • internal intellectual property around strategic frameworks and strategy development.


Education and certifications:

Bachelor’s or master’s degree in computer science or engineering or any other related field.


Required Skills:

5+ years of expertise in VMware and/or Hyper-V virtualization platforms, Windows Server administration, MSA/SAN installation, and Microsoft Server operating systems.

Proven expertise in installing, troubleshooting, and supporting a range of Microsoft products, including Windows Server, all Windows desktop OS’ from Win 7 Professional forward, and Microsoft Office Suite.

Experience in general server administration duties and exposure to Azure, Datto, VMware, Hyper V, O365, and all suites of MS products, along with familiarity with various AV platforms.

Excelling in Remote Support for a Variety of Technologies Utilizing Different Remote Connectivity Tools. Proficient in Client-Side Computing and Maintaining Technical Documentation.

Proficient in troubleshooting, diagnostics, and repair of printers and desktops, coupled with adeptness in general server administration duties.

Solid understanding of Microsoft 365, including configuration, management, and troubleshooting of components such as Exchange, OneDrive, Teams, and SharePoint.

Hands-on knowledge of firewalls, intrusion detection systems, anti-virus, and spam filtering software, with practical experience in Firewalls, switches, and wireless technologies, preferably in Cisco, Watchguard, Fortinet, Sophos, and Ubiquiti.

Ability to work effectively in teams as well as independently, demonstrating a team attitude, honesty, integrity, and a commitment to professional growth.


Preferred Skills:

Professional certifications in additional technology fields, including AutoTask PSA, DATTO RMM, Kaseya VSA, and ITGlue.


Ingénieur Systèmes Informatiques Senior


Date de début : dès que possible

Type d'emploi : permanent

Nombre de postes : 1

Emplacement : Grimsby, ON

Compétences linguistiques : haut niveau d'anglais requis, écrit et orale

Avantages : Rejoignez une organisation qui vous permettra de faire une différence et vous offrira l'opportunité de faire évoluer votre carrière dans la direction que vous souhaitez.

En tant qu'Ingénieur Systèmes Informatiques Senior, votre rôle central comprend la fourniture de support technique et de stratégies de remédiation efficaces. En collaboration, notre équipe s'efforce de doter les petites et moyennes entreprises des technologies de pointe, favorisant la rentabilité, la productivité et un sentiment de sécurité.

Principales fonctions et responsabilités :

Fournir un support complet aux utilisateurs finaux, y compris une assistance à distance et des visites sur site.

Gérer efficacement les projets de niveau 2 et la résolution des incidents.

Assurer la maintenance et le développement des relations client.

Surveiller, maintenir et dépanner l'infrastructure réseau, les applications et les systèmes de sécurité.

Identifier et poursuivre de nouvelles opportunités commerciales avec les clients.

Faire le lien entre les clients et les fournisseurs tiers.

Communiquer efficacement avec les clients pour comprendre et répondre à leurs besoins et attentes.

Documenter toutes les actions et maintenir des systèmes de billetterie pour un suivi efficace.

Mettre en œuvre et maintenir des plateformes client, y compris Azure Cloud et des solutions sur site.

Répondre rapidement aux incidents, pannes et alertes de performance.

Analyser et hiérarchiser les incidents en fonction des exigences commerciales des clients.

Collaborer avec les équipes techniques internes et externes pour résoudre les problèmes et mettre à jour la base de connaissances.

Aider à la conception et à la mise en œuvre de solutions d'application sécurisées.

Identifier et traiter proactivement les vulnérabilités dans l'environnement informatique.

Fournir un support technique et des conseils aux clients et au personnel interne.

Gérer les tâches informatiques liées à l'intégration et à la cessation d'activité des nouveaux employés.

Dépanner et résoudre les problèmes réseau liés à des services tels que DHCP et DNS.

Améliorer continuellement les technologies du personnel et l'environnement informatique global.

Gérer plusieurs projets et priorités avec attention aux détails dans un environnement basé sur l'équipe.

Utiliser des concepts et des techniques de communication efficaces pour transmettre des informations avec précision.

Créer des propriétés intellectuelles internes autour de cadres stratégiques et du développement de stratégies.


Formation et certifications :

Baccalauréat ou maîtrise en informatique, génie ou tout autre domaine connexe.


Compétences requises :

Plus de 5 ans d'expérience dans les plateformes de virtualisation VMware et/ou Hyper-V, l'administration de serveurs Windows, l'installation de MSA/SAN et les systèmes d'exploitation Microsoft Server.

Expertise avérée dans l'installation, le dépannage et le support d'une gamme de produits Microsoft, y compris Windows Server, tous les systèmes d'exploitation Windows de Win 7 Professional à aujourd'hui, et la suite Microsoft Office.

Expérience dans les tâches générales d'administration de serveurs et exposition à Azure, Datto, VMware, Hyper V, O365, et toutes les suites de produits MS, ainsi que familiarité avec diverses plates-formes AV.

Excellente capacité de support à distance pour une variété de technologies en utilisant différents outils de connectivité à distance. Compétent dans le calcul côté client et la tenue de documentation technique.

Compétent dans le dépannage, le diagnostic et la réparation d'imprimantes et d'ordinateurs de bureau, associé à une habileté dans les tâches générales d'administration de serveurs.

Compréhension solide de Microsoft 365, y compris la configuration, la gestion et le dépannage de composants tels qu'Exchange, OneDrive, Teams et SharePoint.

Connaissance pratique des pares-feux, des systèmes de détection d'intrusion, des logiciels antivirus et de filtrage des pourriels, avec une expérience pratique des pares-feux, des commutateurs et des technologies sans fil, de préférence chez Cisco, Watchguard, Fortinet, Sophos et Ubiquiti.

Capacité à travailler efficacement en équipe ainsi qu'indépendamment, en démontrant une attitude d'équipe, de l'honnêteté, de l'intégrité et un engagement envers la croissance professionnelle.


Compétences préférées :

Certifications professionnelles dans des domaines technologiques supplémentaires, y compris AutoTask PSA, DATTO RMM, Kaseya VSA et ITGlue.