Senior Manager of Business Operations

17 hours ago

Markham, Canada Sienna Senior Living Full time

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.


At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.


What Sienna Offers: We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work.


What You’ll Be Doing: Reporting directly to the Executive Vice President of Retirement Care Operations, the Senior Manager of Business Operations & Initiatives plays a pivotal role in the Retirement Senior Leadership team, overseeing strategic planning, project management, and operational excellence initiatives. This role coordinates business planning activities, tracks performance metrics, and advances key strategic initiatives to ensure alignment with organizational goals.


Strategic Planning and Execution:

  • Develop and execute the annual business plan, master calendar, and performance tracking documents for Retirement Leadership.
  • Assess regulatory and /or legislated developments in the markets in which we operate (i.e. Ontario, Saskatchewan, Alberta and British Columbia) evaluates impacts, and recommends strategies, including developing comprehensive project plans if required

Project Management:

  • Serve as Project Manager for strategic initiatives within the division, adhering to PMBok methodologies and organizational standards
  • Lead project teams, monitor progress, identify risks, and develop mitigation plans to ensure successful project delivery

Operations and Communication:

  • Oversee division-wide engagement activities and communication initiatives to foster a collaborative work environment
  • Create and implement productivity tools and accelerators to enhance operational efficiency and effectiveness

Executive Support and Reporting:

  • Act as a trusted advisor to the EVP, providing support in preparing senior executive and Board communications regarding key achievements, risks, and strategic initiatives


Education & Experience Required:

  • Bachelor’s degree in business administration or a related field.
  • Experience in organizing and directing cross-functional teams and departments
  • Proven track record in planning and leading strategic initiatives
  • Excellent written and verbal communication skills, with the ability to communicate effectively at all organizational levels
  • Strong project management skills, ideally certified (e.g., PMP) with experience in project lifecycle management and interdepartmental communications.


Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

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