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Revenue Operations Manager

4 months ago

canada BrandActive Full time

Our Company

BrandActive specializes in the financial analysis, strategy, and logistics of rebranding implementation, marketing and operations and change management. Whether our client is striving to optimize the implementation of a brand change, or identify opportunities to save money, time, and resources managing brand and marketing dollars, BrandActive has what it takes to get the job done.


Since 1998, BrandActive has scoped, budgeted, planned, and executed brand changes for many of the world’s most valuable brands. Our services combine industry-leading analytics with a unique and proven methodology that provides the information clients need to make sound financial decisions that will save them time and money and identify ways to operate more efficiently. Whether our clients are going through a one-time corporate rebrand, merger, acquisition, etc. or want to get the most out of the everyday management of their existing brand, we help them achieve more, spend less, operate more efficiently, and build a better brand.


For BrandActive team members, our goal is to be an inclusive place where you are supported in becoming the best you can be, where together we build a strong and agile organization that not only sets the standard for excellence in our industry globally, but also exemplifies how to be a compassionate commercial endeavor that is built on trusting relationships and empowering the growth of every one of us. We are a team of great people, doing great work and having a great time doing it, and we challenge ourselves to bring smarter, faster, and better solutions into everything we do



The Opportunity

BrandActive has enjoyed a tremendous period of growth and continues to expand its service offerings. We are a niche firm, with a unique and differentiated selling proposition. To further enhance our growth trajectory, we are introducing the role of Revenue Operations Manager.


In this role, you will report to the Director of Marketing and spearhead initiatives aimed at optimizing our sales processes, enablement, and operations, equipping our team with the necessary resources and strategies to drive revenue growth; ultimately supporting the growth of our business.


We are all committed to working together to achieve our North Star of a team of great people, doing great work and having a great time doing it. As part of this, there is an expectation that all of our team members will contribute to internal initiatives that advance our client and/or team member experience while challenging us to be smarter, faster, better in everything that we do We find that this allows us to be agile in our approach to the work and provide growth opportunities for our team members.


BrandActive is going places – join us and help make it an even better place to work.



Responsibilities

  • Own, manage, and optimize the buyer’s journey i.e. how prospects/customers move through every stage of the buyer's journey online, during our sales process, and across teams
  • Prepare for industry conferences, events and/or webinars by conducting research on speakers and attendees, and facilitating coordination for relevant client meetings
  • Validate and analyze all incoming sales leads to ensure a focused and qualified
  • Collaborate with the broader go to market team (Client Solutions for sales, Marketing, and Client Engagement for delivery) to understand client needs, contribute to strategies that foster client satisfaction and retention, and optimize processes to enhance revenue generation
  • Ensure templates are consistently updated and appropriately catalogued, contributing to a streamlined and efficient workflow
  • Pay close attention to what works well and what doesn’t, with the goal of continuously optimizing existing approaches
  • Gather insights and collaborate with cross-functional teams in order to execute initiatives that improve upon existing sales processes, and ultimately align to broader company goals
  • Build a trusted relationship with Client Solutions, Marketing, and Client Engagement teams
  • Coordinate educational content for ongoing training to improve success rate for outreach, pitches and extension conversations
  • Facilitate content creation and use Client Solutions, Marketing and Client Engagement teams
  • Use performance data to identify knowledge or skill gaps across the Client Solutions team
  • Maintain to ensure it is easily accessible and providing the capabilities required
  • Use HubSpot to maintain an accurate view of all new business activities, ensuring contact information is up to date, and data for current and former clients is accurately recorded
  • Build sales and marketing dashboards in HubSpot; own reporting and analysis across Client Solutions, Marketing, and Client Engagement
  • Ensure teams are trained on using HubSpot


Team member development

  • Take accountability for own development, creating and updating development plan as required, remaining open to feedback and communicating with people leader around aspirations
  • Look for opportunities to contribute to their own growth
  • Contribute to the growth and development of colleagues by providing meaningful and relevant feedback
  • Interact in an inclusive and supportive manner with colleagues at all times
  • Contribute to internal initiatives that impact the client and/or team member experience
  • Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities
  • Establish and support an inclusive work environment where team members feel a sense of belonging by demonstrating inclusive values and behaviours
  • Contribute to BrandActive’s core values of Trust, Agility, and Growth



Qualifications and Experience

  • Minimum of 5 years’ experience in a sales enablement, sales/marketing operations, or sales support role in an advertising, marketing, CRM or professional services environment
  • Prior experience in customer marketing, customer success, or client onboarding preferred
  • Advanced HubSpot expertise a must
  • Results-oriented with high energy, takes accountability for their work
  • Great organizational skills and demonstrated ability to manage multiple priorities
  • Demonstrated project management expertise, adept at efficiently handling deliverables and maintaining organized timelines
  • Highly flexible and adaptive in a fast-paced demanding work environment
  • Excellent communications (verbal and written), presentation skills and ability to build relationships with senior level stakeholders
  • Data-driven; analytics and reporting expertise
  • Deep knowledge of the buyer’s journey
  • Collaborative approach
  • A strong understanding of the sales environment, including sales content, tools and training
  • Experience with content management and learning management systems
  • Able to build internal relationships with sales, delivery and marketing
  • Alignment with BrandActive’s guiding principles of Trust, Agility and Growth



Compensation

BrandActive offers a competitive compensation package including a comprehensive benefits plan. Salary commensurate with experience and education.



Start Date

Immediately


BrandActive is an equal opportunity employer and values inclusion in its workforce. BrandActive is pleased to offer accommodations throughout all stages of the recruitment and selection process.