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Director, Governance and Compliance
4 months ago
Director, Governance and Compliance
FirstService Residential is simplifying property management. Its hospitality-minded teams serve 9,000 residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.
Job Responsibilities:
Essential Duties:
Standard Operating Procedures
- Create, disseminate, audit for SOP compliance.
- Review annually to ensure alignment with updated legislation.
- Be the gatekeeper of all SOP’s, ensuring it is retained in an easily accessible location for all associates.
Communications and Events
- Provide content for blogs, marketing materials, industry publications.
- Create company communications for items such as legislative changes, CMRAO/CAO changes, Emergency Preparedness, code changes, etc.
- Be the Subject Matter Expert supporting managers’ inquiries as they pertain to legislation.
- Partner with our training and onboarding teams to help ensure all new hires are aware of compliance and governance responsibilities and location of resources.
- Plan, and lead managers meetings (bi-monthly) or town halls (semi-monthly) with a focus on education of new and existing legislation and the impact to the associate’s role.
- Prepare and disseminate documents as required for associate education and review.
- Plan and act as a key liaison for industry events and conferences.
Compliance
- Ensure FirstService Ontario is an industry leader by conducting a thorough gap analysis of current legislative compliance. Clearly identify current gaps and lead initiatives to drive organization compliance and execution. As required, develop and lead long-term plans for compliance.
- Work closely with operations team on governance/compliance issues at the properties.
- Liaison with Corporate Risk team on any CMRAO issues and/or legal issues
- Act as the key liaison for any ACMO 2000 / CMRAO investigations or activities.
- Ensure all locations are trained on and have an Emergency Preparedness and Fire Safety Pans readily available and up to date.
- Partner with the Human Resources team to ensure our teams are trained, have the appropriate equipment, and documentation pertaining to the Occupational Health and Safety Act.
Licensing
- Support as required the annual license renewal process for all associates and the organization.
- Lead internal efforts for the acquisition of CPE points for learning events. Ensure proper tracking and information is provided to associates to be able to obtain annual requirements.
- Conduct audits on our Limited and General Licensee holders to ensure they are following all requirements as per the CMRAO.
Additional Duties:
- Update Business Information Sheets/information for Connect
- Review different policies within the GTA that affect the sites (Toronto, Mississauga, Barrie etc) bring consolidated information and present to RD team.
Education & Experience:
- Minimum of 5 years industry experience
- Must have a General License
- Exceptional written and oral communications skills
- Post secondary education required.
- Experience in policy development, training and legislative compliance strongly preferred.
Knowledge, Skills & Proficiencies:
Must be well versed in computer skills and research ability.
Travel:
Regular travel throughout the GTA and to both the Crossbridge and FirstService offices will be required.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
