Program Analyst

3 weeks ago

Toronto, Canada Professional Engineers Ontario Full time

Reporting to the Manager, Professional Development Initiatives, the Program Analyst will be responsible for monitoring and analyzing data for the Practice Evaluation and Knowledge (PEAK) program and reporting insights into PEAK data.


The PEAK Continuing Professional Education program applies to PEO’s 90,000 practitioners and is administered by staff of the PEAK Program Office within the Regulatory Compliance group.


The incumbent’s responsibilities will include compiling and analyzing compliance data, assisting the Manager with respect to daily activities and ongoing projects of the department, and participating in strategizing and planning continuing phases of the PEAK program.


Responsibilities


  • Monitor and analyze data associated with the PEAK program and provide insights into program metrics, participant compliance, reminders and notices, and questions and feedback.
  • Recommend and collect required practitioner and program participant data.
  • Help design and develop strategies for continuing phases of the PEAK program together with identifying and rationalizing options and making recommendations for policies and procedures.
  • Produce and maintain program-related documentation, including program requirements, use cases and process maps, meeting notes and action items, policies and procedures, and future work.
  • Create and maintain databases and lists to support PEAK program operations, projects and compliance measures.
  • Create and deliver presentations to stakeholders on program requirements, processes and insights.
  • Lead and facilitate discussions with stakeholders to ensure requirements are incorporated.
  • Assist with PEAK program activities to engage and support participants, as required.
  • Assist with the preparation of materials for internal and external reporting, as required.
  • Monitor and communicate issues and actions to be addressed by the department.
  • Assist team in meeting deliverables to achieve program milestones.
  • Provide support to the process of documenting program rules, policies and producing program events.
  • Close and archive CPD files.


Provide administrative and clerical support to the PEAK team


  • Draft correspondence and other documents or reports.
  • Coordinate schedules within the department and resolve meeting conflicts.
  • Develop and maintain templated responses for general questions to ensure consistency in communications.


Knowledge of/willing to learn:

  • Proficient in Microsoft Office applications, like Word, SharePoint, Outlook, Excel, PowerPoint, Visio and Teams.
  • Proficient in Customer Relationship Management applications, like Aptify or similar, and data visualization applications, like Microsoft Power BI or similar.
  • Proficient in project delivery applications, like Asana, Azure, Jira, Project, Smartsheet or similar.
  • The Canadian regulatory landscape, including government and private sector firms.
  • Demonstrated understanding of professional regulation and processes.


Skills include:

  • Demonstrated ability to work effectively under pressure while communicating with diverse members of the public and other parties in situations that may escalate/become emotionally charged.
  • Excellent critical thinking, analytical and problem-solving skills.
  • Strong interpersonal skills required to successfully facilitate resolution to complex situations.
  • Ability to organize and set work priorities and work independently and as a team member.
  • Ability to exercise good judgment in recognizing scope of authority and protecting confidential information.
  • High level of attention to detail, with demonstrated ability to multi-task in a fast-paced environment.
  • Excellent written and verbal communication skills, including editing and proofreading.
  • Proactive and resourceful in seeking solutions.
  • Discretion, tact, and sound judgment in handling confidential information and when engaging with stakeholders.
  • Proven ability to work effectively both independently and in a team environment.


Education/Qualifications:


  • Experience and/or training (certification) in business analysis or project management is an asset.
  • Post-secondary degree in education, engineering or business administration, or a related field.
  • Minimum 5 years’ work experience.
  • Experience or exposure to corporate analysis for programs and portfolios is preferred.
  • Prior experience in regulatory environments is an asset.


We have fully embraced hybrid working, and for us this means coming to the office twice a week. However, if you wish to work in the office more often, you are welcome to.


At PEO, we recognize that our people are our best asset, including employees from diverse backgrounds and perspectives. We know life isn’t linear so there may be gaps or ‘nontraditional’ employment and we welcome applications from everyone. Accommodation is available upon request for candidates in all phases of the selection process.

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