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Field Service Technician
4 months ago
Exciting opportunity for Field Service Support (IT) Technician at Dow Fort Saskatchewan
Contract duration: 12 months
Monday to Friday onsite
Location: Fort Saskatchewan, Alberta T8L 2P4
Kelly Services is actively seeking a Field Service Support (IT) Technician at Dow Fort Saskatchewan located in Fort Saskatchewan, Alberta T8L 2P4.
Job description:
- IT Field Service technician to provide on-site assistance to clients at deskside, remote and in TechHub.
- Provide on-site installations, troubleshooting, patching, repairs and maintenance.
- Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues, projects, and troubleshooting.
- Must be self-motivated and able to produce results in a timely manner with minimal supervision.
- Ability to answer customer inquiries; client-focus and interpersonal skills to communicate and educate the clients.
- Ability to identify, resolve, document and troubleshoot issues with IT hardware.
- Maintain detailed records of issues, resolutions, and Service Now.
- Ability to work with global Service Delivery teams, other vendors, to enable a seamless end user experience this may include educating clients on new products and services, tools and how to report a problem or request a service.
- Partner with service managers, ITRMs, warehouse team & vendors to drive a positive Employee Experience.
- Work independently on project assignments; monitor and manage.
- Business network support experience preferred to installing new programs, managing updates, and providing technical support. IT Field Service technician to provide on-site assistance to clients at deskside, remote and in TechHub.
- Provide on-site installations, troubleshooting, patching, repairs, and maintenance.
- Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues, projects, and troubleshooting.
- Must be self-motivated and able to produce results in a timely manner with minimal supervision.
- Ability to answer customer inquiries; client-focus and interpersonal skills to communicate and educate the clients.
- Ability to identify, resolve, document and troubleshoot issues with IT hardware.
- Maintain detailed records of issues, resolutions, and Service Now.
- Ability to work with global Service Delivery teams, other vendors, to enable a seamless end user experience this may include educating clients on new products and services, tools and how to report a problem or request a service.
- Partner with service managers, ITRMs, warehouse team & vendors to drive a positive Employee Experience.
- Work independently on project assignments; monitor and manage.
- Business network support experience preferred to installing new programs, managing updates and providing technical support.
Kindly note: 24X7 on call request - Rotating schedule.
Why Join Us? We offer an appealing compensation package, inclusive of a comprehensive benefits plan that covers healthcare, statutory holidays, and a vacation pay scheme.
I am looking forward to discussing how this opportunity aligns with your professional goals and possibly scheduling a call to explore further.