Bilingual Customer Service Associate
4 months ago
Responsibilities
- Communication with customers by voice and email to provide information about products and service offerings
- Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolution of customer disputes or billing complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Investigation results and any planned adjustments.
- Use assertiveness and negotiation skills when handling customer cancellation requests.
- Escalation of unresolved customer complaints to designated departments for further investigation.
- Escalation of any unclear process that affects customers to ensure customer satisfaction.
- Correct usage policy of credits and refunds related to customer disputes or billing complaints.
- Solicitation of sale of new or additional services or products by interpreting customer needs, communicating solutions, and closing sale via credit/debit card or any preferred method of payment by the customer.
- Recommendations to customer of products, sales, shipping or billing process improvements.
- Others as amended by customer from time-to-time through the Change Request process.
To qualify
- You must have a high school diploma or equivalent.
- 1 year call center experience preferred.
- 1 year sales experience preferred.
- We will pay you to complete online training, but you must commit to attending – 100%, no missed time.
- Be able to complete and pass a background check.
- Fluent in English and French
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