Care Support

4 days ago

Saint John, Canada Kindred Home Care Full time

Join our dynamic team at Kindred Home Care, a rapidly expanding company that has skyrocketed from delivering 200,000 hours of care annually in 2013 to 1,200,000 hours in 2023 with a workforce of nearly 1000 passionate employees.


Our compact, spirited team is fueled by the thrill of tackling major new challenges. Our ambition is bold: by 2030, we aim to offer 3,000,000 hours of care each year across multiple provinces.

In the role of Care Support you will play a supporting role to members of the broader Kindred Home Care Team. You will function as the hub of communication, supporting our caregivers, clients and their families. Working remotely from home you will work in our system logging calls and serve as the frontline of customer support.


If you thrive in a fast-paced, dynamic environment, energized by ambitious goals, we invite you to apply and embark on this exciting journey with us.


Responsibilities:

  • Coordinate and plan daily scheduling for urgent coverage requirements.
  • Effectively communicate with staff, clients, and families about scheduling challenges.
  • Manage a high volume of phone calls, emails, and system tasks.
  • Provide general administrative support and data entry.
  • Establish meaningful connections with caregivers, clients, and regional teams.
  • Maintain accurate schedules and track caregiver availability.
  • Identify and escalate potential risks by providing clarity.


Qualifications:

  • Secondary school education or equivalent
  • 2+ years of clerical and customer contact experience
  • Proficiency in using various technologies
  • Superior critical thinking, organizational, and problem-solving skills
  • Ability to build strong relationships with others and have excellent communication and interpersonal skills
  • Capacity to react quickly and re-prioritize tasks in a dynamic environment
  • Experience in scheduling would be beneficial
  • Experience with Salesforce would be advantageous
  • Ability to work remotely with minimal supervision
  • Positive, flexible, and reliable work attitude
  • Able to commit to working on call every other weekend


We are committed to diversity, equity and inclusion. Our company values the diversity of the people it hires and serves. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status.


Come join a culture of individuals who are real, joyful and engaged. We are constantly looking to pursue growth and see challenges as opportunities. If you are looking for an environment to take your own personal and professional growth to the next level then we look forward to hearing from you


We thank all applicants for their interest

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