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Customer Service Coordinator

4 months ago

Montreal, Canada COGIR Immobilier Full time

Every day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25 years.


POSITION DESCRIPTION:

We are currently looking for a customer service coordinator for our ODEA building in Montreal.

We have the opportunity waiting for you


ROLE AND GENERAL RESPONSIBILITIES:
  • Carry out housing inspections upon tenant departure
  • Closely monitor rent collection
  • Coordinate arrivals and departures of tenants
  • Coordinate lease assignments as well as internal transfers
  • Create physical files and enter data into the internal management system (Hopem)
  • Hand over keys and access chips when new tenants arrive
  • Issue rental activity reports and proceed with renewal requests, if necessary
  • Manage the schedule of tenant meetings and elevator reservations
  • Perform business development and develop new marketing strategies with management approval
  • Respond to current customers on pricing and lease terms
Administration
  • Provide a high level of customer service
  • Interact with clients, suppliers and residents
  • Perform other related duties
  • Produce required reports
  • Support the general manager in his duties
  • Transcribe correspondence
  • Update different administrative forms and documents
EXPERIENCE AND QUALIFICATIONS:
  • Minimum experience in a coordinator position in the real estate field
  • Good knowledge of the Hopem management system (an asset)
  • Bilingualism is an asset
  • Good knowledge of the sector
BENEFITS:
  • Salary to be discussed
  • Cellular provided
  • Possibility of advancement
  • Group insurance
  • Floating days off
  • Social leave
  • Employee Assistance Program
  • Vacation
  • Schedule adapted to your needs and operations (flexible)
  • Welcome and integration Program
  • A welcoming and tight-knit team
JOB STATUS: Permanent: Full Time JOB SCHEDULE: Day time